Workflow

A Workflow is the defined sequence of tasks, decisions, approvals, and information exchanges required to complete a specific business activity from initiation to completion. Workflows describe how work moves through an organization, identifying who performs each activity, when actions occur, how information is transferred, and where decisions are made.

Workflows may be manual, automated, or hybrid depending on organizational processes and technology. Effective workflows minimize unnecessary delays, reduce ambiguity, improve coordination, and ensure that responsibilities remain clearly defined throughout the execution process.

Unlike broader business processes, workflows focus on the operational movement of work between people, systems, and departments. They therefore provide detailed visibility into execution rather than strategic intent.

Organizations frequently document workflows before implementing automation, digital transformation, or process optimization initiatives.